Support
We’re here to help
Check the quick fixes below, or send us a message. We aim to respond within 24–48 hours on business days.
Quick fixes
Common issues & solutions
Overlay not appearing
- Open device Settings → Apps → Salva → Display over other apps → Enable.
- Restart Salva.
- If on a Xiaomi/Samsung/Huawei device, also check the 'Autostart' or 'Battery optimization' settings.
Can't unlock the screen
- Try your configured unlock method (tap pattern, PIN, or biometric).
- If using shake-to-unlock, shake the device firmly.
- Restart your phone — Salva restores your previous protection state on reboot, but you'll briefly be able to access the unlock screen.
Subscription not recognized
- Ensure you're signed into the same Google account used for purchase.
- Open Google Play → Menu → Subscriptions and verify Salva is active.
- Force-close Salva and reopen — the license check may need a refresh.
App crashes on launch
- Check you're running Android 8.0 or higher.
- Clear Salva's app cache: Settings → Apps → Salva → Storage → Clear cache.
- Uninstall and reinstall from Google Play.
Contact us
Send us a message
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Helpful info
Include this in your support email
Providing these details helps us resolve your issue faster.
- Device model (e.g., Samsung Galaxy S24, Pixel 8)
- Android version (e.g., Android 14)
- Salva app version (Settings → About inside the app)
- Description of the issue and when it occurs
- Steps to reproduce (if applicable)
- Screenshots or screen recordings (if possible)